How Vacay Whitefish Ensures Customer Satisfaction

Vacay Whitefish has been nominated for the Whitefish Pilot’s Best Of for Best Property Management and Best Lodging!

We are very excited and thankful to be nominated amongst our fellow business owners and colleagues and look forward to continuing our pursuit of providing a memorable vacation rental experience through incredible properties and outstanding customer service – what we believe got us here.

At Vacay Whitefish, guest satisfaction is our top priority. “Stay. Play. Vacay!” is more than just a mantra to us, it’s the way we believe every vacation should be! When you’re on vacation, your focus should be totally on having a wonderful time and making beautiful memories. Our mission is to help you do this by ensuring that all your needs and expectations are met when you stay at one of our extraordinary vacation rentals.

In addition to focusing on our guests, the satisfaction of our owners is of the utmost importance. That’s why we stay up-to-date on the latest booking and marketing software and strategies as well as work hard to maintain solid relationships with our 3rd party booking sites.

From start to finish, we strive to provide the best service to both our guests and our owners. Here are just a few of the things you can expect when you stay with or have your vacation rental property managed by Vacay Whitefish.

Availability
At Vacay Whitefish, we operate our booking system on a highly developed and efficient platform that is both user-friendly and provides easy and quick access to booking dates. The dashboard allows us to maximize guest stays while providing accurate details of all bookings. Additionally, our calendars integrate with sites like Airbnb and VRBO.

Communication
Vacay Whitefish operates right where your vacation home is! We are locals which provides us the opportunity to be on call for your guests’ needs 24/7. We are always just a phone call away if guests would like recommendations on local activities or restaurants or need a few more toiletries.

Commitment
Forget about committing all your time to managing your vacation home, as Vacay Whitefish handles it all for you. From the moment guests book their stay to 24-hour customer support to a robust website to professional management, Vacay Whitefish is committed to delivering an unforgettable positive experience.

Check-In
Prior to your guests’ arrival, they’ll receive all of the information needed for a quick and easy check-in. Upon their arrival, they’ll be able to show up at their vacation rental and begin their vacation immediately. And, of course, should they need anything or have any questions upon their arrival, we’re just a phone call away!

Accuracy
We have a unique webpage dedicated to accurately listing prices and disclosing all information including amenities. Guests can expect to see high-quality photos, home details, reviews, and even HD virtual walk-throughs on the majority of our vacation homes.

Cleanliness
It’s well known that the state of a vacation rental can make or break the rental success rate. At Vacay Whitefish we have an inspection checklist unique to each home and openly communicate with our cleaners. These checklists guarantee every element of the home is clean and ready for guests.

Overall Experience
The beautiful homes we manage paired with our operations, customer service, and website create a synergy that keeps guests happy and coming back. We also encourage our guests to leave reviews after their stay, and they leave some amazing ones! Click here to see for yourself!